If installation has finished but Splashtop Streamer still cannot start, please try the following suggestions:
- If you are using Windows XP, and Splashtop Streamer will not start after installation has completed, use Task Manager to stop the SRServer.exe process. Then manually launch again.
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We found that if a service process named Terminal Services is disabled, this would prevent the Splashtop Streamer from being launched. If it is disabled in your case, please enable it manually from Task Manager/Process.
Note that the Terminal Services process exists only in XP Professional (not in XP Home). You can find the service as follows:
- Right-click on My Computer and select Manage from the menu.
- In the Computer Management window, open Services And Applications in the left pane and click Services.
- In the Services pane, there should be a Terminal Services item in the list in the right pane. If it is disabled, right-click on Terminal Services, select Properties from the menu, then select Manual and click Apply. The Start button will then be enabled.
- Click the Start button to start Terminal Services. The Splashtop Streamer should then start up automatically!
- Renaming the plug-in folder (under C or D:\Program Files\Splashtop\Splashtop Remote\Server) in Windows Vista or Win 7 can solve the "Streamer failed to launch" issue if you also have other Splashtop apps like FileHound, CamCam, Whiteboard...
- Try un-installing the previous installation, restart the PC, then install again.