Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?

Please make sure Soundflower is installed on your Mac.  This may be the main reason why sound is not working properly.

  1. Normally, the Soundflower driver is installed with the Mac Streamer installation.  Verify that Soundflower is correctly installed.  

    Open System Preferences and select Sound as shown below. 


    The "Input" and "Output" of the Sound settings should contain Soundflower (2ch) as shown below:

  2. Please make sure Input volume and Output volume are at maximum like in the above illustration.  This may help if you still can't get sound.  (Some users told us that this was the reason why they were not getting sound on their tablet/phone.)


  3. Verify the Soundflower setting options on the menu:   Make sure the Soundflower (2ch) property is set to None (OFF) as shown below.  Please note that these settings will only be available if you have installed the Soundflower application (not just the driver only). 


  4. Verify that the "Enable sound redirection" checkbox is enabled in the Settings tab of the Splashtop Streamer box as shown below.


After you have completed the steps above, you should be able to hear the desired audio on your tablet/phone instead of your Mac's microphone noises.


note.gif  NOTES:

  • If you want sound to be played on both your Mac and your tablet or phone, make sure the Enable sound redirection checkbox is enabled (checked) as shown above. 
  • Then in the options available on the "Soundflower Settings menu," make sure the Soundflower (2ch) property is set to Built-in Output (refer to Step 3), or select Built-in device in Step 2 Input/Output.
  • If you un-check the Enable sound redirection option (refer to Step 4), and have not properly installed Soundflower(with "Internal microphone" selected in Sound/Input tab during the Splashtop session), then you may still hear the Mac's microphone noises on your tablet/phone.
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