IT Administrator can enable the "Email' in "settings" tab, then it will automatically send email to users for account/password setup and device authentication whenever IT Administrator:
• Add new users
• Reset or change a user’s password
• Generate additional activation codes for a user’s additional mobile devices
These automatic Emails will contain the related information and give the users instructions on how to proceed.
Automatically send email to users for account/password setup and device authentication
If the Automatically send email to users for account/password setup and device authentication checkbox is checked, then when you add a new user to Splashtop Enterprise, “Invitation Email” will automatically be sent out to that user. Email will also be automatically sent for password resets/changes, and whenever additional activation codes are generated for a user. This simple checkbox is where the automatic Email feature is turned On or Off (but required fields in this Email tab also need to be set correctly).
If users don't receive the invitations or notifications, please check the user and password.
If there is any problem with SMTP server, you will get diagnostic code "0x00020802" when running Diagnostic tool.
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