Setup Remote Print

 

With remote print, you can print files that are on a remote computer to a local printer.

 

Windows to Windows or Mac to Mac

You can print from a Windows computer (Windows 7 or higher) to another Windows computer or from a Mac to another Mac. To print between Windows and Mac, please see below for additional instructions.

Please download and install the latest Splashtop On-Prem streamer (version 3.3.2.0 or higher) and Splashtop On-Prem app (version 3.3.2.0 or higher). 

Requirements

  • Windows 7 or higher
  • Mac OS X 10.7 or higher

Steps

  1. Download and install the latest Splashtop On-Prem streamer and Splashtop On-Prem app from Splashtop Gateway Web Portal.
  2. Open streamer settings, go to the Settings tab, and click on Install Printer Driver.  Note: you may need to disconnect and reconnect if making these changes through a Splashtop connection for the driver to take effect.

 printdriver.jpg

 

  1. Connect to the streamer remotely. On the remote computer, open any application and print as you normally would. In the print dialog box, choose the printer named Splashtop Remote Printer and click Print.  print.jpg

 

4. In a few seconds, a print dialog box will pop up on the local computer (where your Splashtop Business app is running). Choose the desired local printer and hit Print. That's it!

 

The amount of time it takes to print depends on the file size and the performance of the remote computer. For small print jobs, the print dialog box should pop up on the local computer within 5-10 seconds. Bigger print jobs or slow remote computers will take longer.

When a print job is in progress, the window caption of the Splashtop On-Prem app will show "Printing now..."

 

Printing between Windows and Mac

Some additional software will be required in order to print from a Windows computer to a Mac, or vice versa.

Print files on a remote Mac to a local Windows computer

Make sure a PDF reader is installed on the local Windows computer. Adobe Acrobat Reader is a common choice.

Print files on a remote Windows computer to a local Mac

You will need to install a XPS reader on the local Mac. You can search for "XPS reader" on the Mac App Store to see various choices.

 

What if I don't want my users to print remotely?

The Owner of the Splashtop account can disable remote print for all users.

Log in to Splashtop Gateway Web Portal with the owner credentials. Go to Management > Settings. From there, you can disable remote print, file transfer, remote reboot, etc.

Troubleshooting

 

Feedback


Unable to get remote print to work or have suggestions for us? Please submit a support ticket.

 

Have more questions? Submit a request

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