How to Set Up API Keys for Third-party Integration

An API key is generated in Splashtop Gateway and passed to a third-party ticketing system,  which is used by the ticketing system to authenticate access to the back-end of Splashtop On-Prem system. The API key is basically the linkage between the ticketing system and Splashtop On-Prem back-end. A ticketing system hereby refers to a support portal, namely Freshservice, Freshdesk, Zendesk, Jira and ServiceNow.

To generate an API key, go to the Splashtop Gateway.

 Open the Management page, and find Third-party Integration in the Team settingsmceclip0.png

Once you click Set up API keys link, a pop-up window appears and it allows you to create an API key by simply checking the box on left of the ticketing system provider.

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Copy the API key and paste it into appropriate field in the ticketing system app settings. If you need a new API key, one click on the refresh button and it will automatically generate a new key and retire the old key. In this case, do not forget to update the API key in the ticketing system, otherwise, Splashtop On-Prem back-end will fail the authentication.

 

 

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