For IT Help Desk technicians, a remote connection to the end user's computer would greatly improve the efficiency in problem solving and boost the productivity, especially when the remote connection solution is integrated with the ticketing system.
We are glad to announce that Splashtop On-Prem (a.k.a Splashtop Enterprise) is now integrated with Freshservice, one of the leading service management solutions offering a ticketing system and support portal.
If you are an existing Freshservice user and have a license for Splashtop SOS On-Prem, you can install Splashtop SOS On-Prem app from Freshservice Marketplace and take advantage of the convenience brought up by the integration.
Powered by Splashtop's cutting edge remote connection technologies, Freshservice agents are able to initiate an SOS connection within a Freshservice ticket, by passing easy and explicit instructions to the end user in a ticket comment with a unique SOS code associated with the ticket itself.
With Splashtop SOS On-Prem integration with Freshservice:
Support with remote connection is now easy and convenient!
No installation is required for the end user!
Support unlimited number of end users!
Make unlimited remote sessions!
To use Splashtop SOS On-Prem with Freshservice, please upgrade your Splashtop Gateway to v3.8.3.
For detailed instructions on how to set up Splashtop On-Prem integration with Freshservice and how to utilize this feature to support the end users, please refer to the article below:
To learn more on Splashtop SOS On-Prem, please fill the form below and our Account Manager will contact you shortly.