Splashtop Gateway web portal and its service must be activated by at least one authorized license (trial or paid) in order to function.
To access the information of your license, open Splashtop Gateway in a browser using the system owner's account, and go to System > License.
Splashtop On-Prem supports multi-licensing, which means you can apply two or more licenses with different periods of validity and privilege sets to the same system. In the License page, information including license owner, key number, validity and status is displayed for each license.
You can check the privileges coming with the specific license by clicking on the icon at end of the line, or go to the Privilege session and click on the license validity to show its license details.
A license is described in three parts: general, unattended feature, attended feature (also named SOS). An unattended session refers to a scenario where no acknowledgement is required from the remote computer to establish a remote connection, while an attended session needs help from some one at the remote computer to set up the connection. The links below explain the differences between unattended support and attended support.
What are the differences between unattended support and attended support?
Quick introduction to unattended support
Quick introduction to attended support (SOS)
To understand what privileges your license is entitled to, please check the following table which explains the features associated to license items.
| Validity | Meaning |
| Date range | The date range of the following privilege set |
| Max unattended user | Max number of unattended user accounts can be enabled |
| Max Unattended Concurrent User | Max number of unattended users can establish the sessions at the same time |
| Max Unattended Streamer | Max number of unattended Streamers can be deployed |
| Max Attended User | Max number of user accounts can be enabled with SOS feature |
| Max Attended Concurrent User | Max number of attended users can establish the SOS session at the same time |
| Unattended Feature | |
| Max Remote Session | Max number of unattended concurrent sessions on the entire system, even it's set to unlimited, the Max Unattended Concurrent User policy will still be enforced |
| Max concurrent remote session to one Streamer | Max number of user can be allowed to access to one Streamer at the same time |
| Max File Transfer (outside session) | Max number of outside session file transfer sessions can be established on the entire system |
| Max concurrent file transfer (outside session) to one Streamer | Max number of outside session file transfer allowed to one Streamer at the same time |
| Max Chat (outside session) | Max number of outside session chat sessions on the entire system |
| Max concurrent chat (outside session) to one Streamer | Max number of outside session chat sessions can be established to one Streamer at the same time |
| Remote Print | Remote print feature is allowed or not |
| Remote Wakeup | Remote wakeup feature is allowed or not |
| Remote Reboot | Remote reboot feature is allowed or not |
| Remote Command | Remote command feature is allowed or not |
| Audio | Audio redirection feature is allowed or not |
| Computer Streamer | Computer Streamer is allowed or not, which means Windows, Mac, Linux |
| Mobile Streamer | Mobile Streamer is allowed or not, which means Android |
| Terminal Session | Access RDP terminal session is allowed or not |
| Multi-to-one Monitor | Multiple screen to one screen is allowed or not |
| Multi-to-multi Monitor | Multiple screen to multiple screen is allowed or not |
| Session Recording | Session recording is allowed or not |
| Attended feature | |
| Max Remote Session | Max number of attended sessions on the entire system, even it's set to unlimited, the Max Attended Concurrent User policy will still be enforced |
| Max concurrent remote session to one Streamer | Max number of user can be allowed to access to one Streamer at the same time |
| Computer Streamer | Computer Streamer is allowed or not, which means Windows, Mac, Linux(coming soon) |
| Mobile Streamer | Android Streamer is allowed or not |
| Multi-to-one Monitor | Multiple screen to one screen is allowed or not |
| Multi-to-multi Monitor | Multiple screen to multiple screen is allowed or not |
| Session Recording | Session recording is allowed or not |