Welcome to Splashtop On-Prem Customer Portal
Splashtop Enterprise Center users please refer to Splashtop Enterprise Legacy (v2) Portal
Splashtop On-Prem (formerly Splashtop Enterprise, refer to announcement: Splashtop Enterprise is now renamed to Splashtop On-Prem) provides the best value on-premise solution for secured remote access, remote control, and remote support to our customers.
Please sign up for a free trial at https://www.splashtop.com/on-prem if you are interested to try the product.
Should you have any issue or inquiry on the product, please email to support-onprem@splashtop.com or [ SUBMIT A SUPPORT TICKET ]. Our support team will assist you!
Thanks!
Thanks!
Getting Started
Introduction
- A Quick Introduction to Splashtop On-Prem
- Quick introduction to unattended support
- Quick introduction to remote access
- Quick introduction to attended support (SOS)
- What are the differences between unattended support and attended support?
- Entry portal of Splashtop On-Prem (v3) and Splashtop Enterprise Legacy (v2)
Installation
- ★ Quick Setup Guide
- Best practice to upgrade Splashtop Gateway
- How to make Splashtop Gateway accessible from the Internet
- Download installation package
- System Requirements
- How to upgrade Splashtop Gateway
Video Tutorials
Popular Features
- ★ Session Performance Optimization
- View Only Mode
- Microphone Passthrough
- Remote Stylus & Apple Pencil
- USB Device Redirection
- Work concurrently with RDP in a remote session
Announcements & Downloads
General
Splashtop Gateway
Splashtop On-Prem App
Splashtop Streamer for On-Prem
- ★ How to get the right Splashtop Streamer?
- ★ Splashtop Streamer version 3.4.8.4 for Windows (includes SOS version 3.4.8.4)
- ★ Splashtop Streamer version 3.4.8.4 for Mac (includes SOS version 3.4.8.4)
- ★ Splashtop Streamer version 3.5.6.9 for Android (includes SOS On-Prem version 3.5.6.9)
- ★ Splashtop Streamer version 3.0.4.0 for Linux
- ★ Splashtop SOS On-Prem 3.4.6.2 for iOS
Splashtop Connector for On-Prem
Management Console
Overview
Settings
- Splashtop On-Prem Complex Password Policy
- What is Device/Browser Authentication?
- SMTP Server Integration
- Session Recording on Gateway Web Console
- Setup 2-step verification, as known as multi-factor authentication (mfa)
- Manage Team Settings
Deployment
Users & Access Permissions
Grouping
All Computers
Scheduled Access
All Devices
System Configuration
Overview
Network Configuration
Security
Authentication
Notification
Software Components
Maintenance
License
Splashtop Connector
Introduction
Profile
Recording
Apps
Splashtop Streamer
Splashtop SOS
Splashtop On-Prem App
Security
General
Troubleshooting
Connection
- How can I get the best performance from using the Splashtop app?
- How to check the network connection between two computers?
- Why I'm asked Windows user name and password when I connect to?
- Unable to reach server (streamer) because of TLS 1.0 and TLS 1.1 support disabled
- How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
- macOS 10.15 Catalina, additional accessibility requirements for Mac Streamer and Mac On-Prem App
Installation
- Streamer UUID Duplication
- Does Splashtop support Apple Silicon M1 Mac?
- Upgrade Install/Rollback your Splashtop Gateway
- How to uninstall Splashtop from my computer?
- Deploy Streamer using Microsoft Intune with MSI file
- Command-line parameters to silently install your deployable Splashtop Streamer
Remote Print
Blank Screen
Access Android Devices
- ★ Enabling remote control of Android devices
- Push and configure Splashtop SOS with AirWatch Wakespace ONE UEM
- Zero touch deployment of Streamer on Android devices for unattended access
- Quick glance on accessing Android devices
- How to access unattended Android devices?
- How to deploy Streamer for unattended remote access?
Screen Display
- Mirror driver limitations
- Should I try the mirror driver?
- Display Issues or Black screen when I establish a remote session to a headless Windows PC?
- Why do I get a black/blank window after I open a web browser during a remote session?
- Experiencing slow screen refresh on Windows?
- Video Rendering Options (Windows - Splashtop On-Prem App)
Audio
Gestures & Keyboard
- Gestures or Keyboard Issues
- Introduction to iOS gestures (iPad, iPhone)
- Using the Controls Menu Bar for iOS clients
- Introduction to Android gestures
- Using the Controls Menu Bar for Android clients
- Does Splashtop support Bluetooth keyboards?
Miscellaneous
Diagnostics
Documents
Manuals
Misc
Splashtop Enterprise Legacy (as known as v2)
Quick setup
Splashtop Center
Splashtop Streamer for Enterprise
- V3.4.4.0 Streamer for Enterprise (Windows)
- V3.3.8.0 Streamer for Enterprise (Windows)
- v3.3.6.0 Streamer for Enterprise (Mac OS X)
- v3.3.2.0 Streamer for Enterprise (Windows)
- v3.1.8.0 Streamer for Enterprise (Windows)
- v3.1.8.0 Streamer for Enterprise (Mac OS X)
Splashtop Enterprise - App
- v3.0.1.4 Splashtop Enterprise app (Windows)
- v3.0.1.3 Splashtop Enterprise app (Windows)
- v3.0.0.1 Splashtop Enterprise App (Windows)
- v2.3.10.16 Splashtop Enterprise App (Mac OS X)
- v3.0.0.1-pkg/msi Splashtop Enterprise App (Windows)
- v2.3.10.16-pkg Splashtop Enterprise App (Mac OS X)
Installation
- How do I install the certificate in Windows?
- Does Win/Mac Streamer/client installer support silent install/uninstall?
- Can I install Splashtop Center and the Splashtop Streamer on the same Windows server?
- Can I install Splashtop Center to a virtual machine?
- Installation issues
- I can't finish the installation for Streamer; it stops mid-way and no further response.
Splashtop Center setup & configuration
- Why does RDS not work, but RDP does work through Splashtop Center?
- Splashtop Center service is overloading
- What is Splashtop Center Health Monitor?
- Does Splasthop Center have internet connectivity ?
- How does Force Streamer update work when it's enabled?
- What if user(s) unable to download from Splashtop Center web portal?
Splashtop Center Shared Access
- Does each RDP/RDS session count as a computer seat ?
- Does Splashtop support RDS remote connections with NLA ?
- How do I configure shared resources in Group?
- What should I do if Splashtop Center unable to find RDP/RDS host machine?
- How many remote sessions are allowed by the RDP or RDS server?
- Why do I fail to set Share Access?
Screen Display
- Why does Blank Screen not work on my remote computer?
- Virtual display driver for Mac streamer
- Screen capturing options
- Screen Display Issues
- Why do I see a black or blank screen on my tablet/phone?
- How can I prevent the icons on my computer's desktop from being re-arranged?
Activation and License Keys
- What if Splashtop Center license is expired?
- How many times can Splashtop Center license be activated ?
- Why do I get an error "Hardware changed! Please restore your hardware configuration first then try again" when activating Splashtop Center?
- How do I activate the license offline?
- How do I update/renew license?
Connection
OS and platform-dependent limitations
Port Settings
- Can I assign a different port for Splashtop Center service to use, if the listen port is occupied ?
- Can I use port 443 if there is another program that is using it (like Apache)?
- Splashtop Center Installation - Port error message
- Is it still secure if I don't use the default port 443?
- What if Splashtop Center is not getting through Windows Firewall ?
- Can I use port 80?
Sound
- Sound Issues
- Why isn't there any sound being streamed to my tablet/phone?
- How do I make sound work when connecting to a Windows XP system?
- How do I make sound work when connecting to a Vista or Win7 system?
- Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
- Audio lag issue -- possible causes
Documentation
Logs and Tracking
Admin and User Accounts
- What are AD Group and Organization Unit (OU) ?
- Why Splashtop Center cannot access Active Directory server ?
- What is the difference between Standard or Admin privilege in Splashtop Center ?
- Why isn’t the Active Directory Auto-Sync feature working?
- Why do I need an Admin user?
- How do I disable a user?