Splashtop On-Prem (formerly Splashtop Enterprise, refer to announcement: Splashtop Enterprise is now renamed to Splashtop On-Prem) provides the best value on-premise solution for secured remote access, remote control, and remote support to our customers.

Please sign up for a free trial at https://www.splashtop.com/on-prem if you are interested to try the product.

Should you have any issue or inquiry on the product, please email to support-onprem@splashtop.com or [ SUBMIT A SUPPORT TICKET ]. Our support team will assist you!

Thanks!

Getting Started

Introduction

• A Quick Introduction to Splashtop On-Prem
• Quick introduction to unattended support
• Quick introduction to remote access
• Quick introduction to attended support (SOS)
• What are the differences between unattended support and attended support?
• What version of Splashtop On-Prem I'm using?

Installation

• ★ Quick Setup Guide
• Download installation package
• System Requirements
• How to upgrade Splashtop Gateway
• Access Splashtop Gateway Web Portal

Video tutorials

• Video Tutorials

Popular Features

• Work concurrently with RDP in a remote session
• Multi-Monitor
• File Transfer
• Session Recording
• Remote Reboot
• Blank Screen

See all 8 articles

Announcements & Downloads

General

• ★ Splashtop Enterprise is now renamed to Splashtop On-Prem
• Splashtop On-Prem is now integrated with Freshservice

Splashtop Gateway

• ★ Splashtop Enterprise Gateway v3.2.8

Splashtop On-Prem App

• ★ How to get the right Splashtop On-Prem app?
• ★ Splashtop Enterprise App for Windows 3.4.0.1
• ★ Splashtop Enterprise app for Mac v3.4.0.1
• ★ Splashtop Enterprise app for iOS v3.4.0.1
• ★ Splashtop Enterprise app for Android v3.4.3.2
• Splashtop Enterprise app for Windows v3.3.8.1

See all 9 articles

Splashtop Streamer for On-Prem

• ★ How to get the right Splashtop Streamer?
• ★ Splashtop Streamer version 3.4.0.1 for Windows (includes SOS version 3.4.0.1)
• ★ Splashtop Streamer version 3.4.0.1 for Mac (includes SOS version 3.4.0.1)
• Splashtop Streamer version 3.3.8.0 for Windows (includes SOS version 3.3.8.0)
• Splashtop Streamer version 3.3.8.0 for Mac (includes SOS version 3.3.8.0)
• Splashtop Streamer version v1.7.17 for Android

Management Console

Overview

• Introduction to the Management Console

Users & Access Permissions

• Create user accounts
• How to set computer access permissions?
• How do I give limited admin rights?

All Computers

• Manage Computers

All Devices

• Manage Devices

Grouping

• Manage Grouping

Deployment

• How do I set up the computers that I want to access remotely?
• What are those deploy options?

Settings

• Integrate Splashtop On-Prem with Freshservice
• How to Set Up API Keys for Third-party Integration
• Setup 2-step verification, as known as multi-factor authentication (mfa)
• Manage Team Settings

System Configuration

Overview

• Introduction of system configuration

Network Configuration

• What are the necessary ports needed for Gateway?
• How to change network port?

Security

• Manage SSL certificate
• How do I import and convert an SSL certificate other than a PFX file?
• Disable TLS 1.0 and 1.1

Authentication

• Active Directory (AD) Integration

Software Components

• Introduction to Software Components
• Import new version of Software components
• Set software component as active/inactive
• Remove software component

Maintenance

• System Backup and Restore

License

• Understand your license and privileges
• How to activate license?
• Offline license activation

Apps

Splashtop Streamer

• Introduction to Splashtop Streamer
• Splashtop Streamer settings

Splashtop SOS

• Introduction to Splashtop SOS
• Splashtop SOS Settings
• Customize your SOS

Splashtop On-Prem App

• Introduction to Splashtop On-Prem App
• Splashtop On-Prem for Windows
• Splashtop On-Prem for Mac
• Splashtop On-Prem for Android
• Use Chromebook to access your remote computer

Troubleshooting

Connection

• How can I get the best performance from using the Splashtop app?
• How to check the network connection between two computers?
• Why I'm asked Windows user name and password when I connect to?
• Unable to reach server (streamer) because of TLS 1.0 and TLS 1.1 support disabled
• How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
• macOS 10.15 Catalina, additional accessibility requirements for Mac Streamer and Mac On-Prem App

See all 8 articles

Installation

• What are the Windows Streamer registry settings?
• How to uninstall Splashtop from my computer?
• Deploy Streamer using Microsoft Intune with MSI file
• Command-line parameters to silently install your deployable Splashtop Streamer
• I can't finish the installation for Streamer; it stops mid-way and no further response.

Remote Print

• Setup Remote Print
• Remote Print - Windows cannot find 'xpsrchvw.exe'.
• Splashtop Remote Printer does not show in the printer list.
• Quickbooks remote print missing margins or edges?
• Want to make Splashtop Remote Printer as the default?

Blank Screen

• Why does Blank Screen not work on my remote computer?

Access Android Devices

• Quick glance on accessing Android devices
• How to access unattended Android devices?
• How to deploy Streamer for unattended remote access?
• Why I can't control the Android device?
• Remote control of Samsung device
• Remote Control of Zebra device

See all 7 articles

Screen Display

• Mirror driver limitations
• Should I try the mirror driver?
• Display Issues or Black screen when I establish a remote session to a headless Windows PC?
• Why do I get a black/blank window after I open a web browser during a remote session?
• Experiencing slow screen refresh on Windows?
• Video Rendering Options (Windows - Splashtop On-Prem App)

See all 12 articles

Sound

• Why is there no sound streamed to my device from a macOS 10.13 or later device?

Miscellaneous

• Limitations of the "Lock keyboard and mouse" feature
• How can I wake up my computers with the Streamer installed on them?

Diagnostics

• Log files

Documents

Manuals

• Manuals

Misc

• Terms of Service (TOS)
• Privacy Policy

Splashtop Enterprise Legacy (as known as v2)

Quick setup

• Step by Step setup instructions
• Find the answers to your questions starting from here!

Splashtop Center

• v2.4.0.21 Splashtop Center for Windows
• v2.4.0.17 Splashtop Center for Windows
• v2.4.0.14 Splashtop Center for Windows

Splashtop Streamer for Enterprise

• V3.3.8.0 Streamer for Enterprise (Windows)
• v3.3.6.0 Streamer for Enterprise (Mac OS X)
• v3.3.2.0 Streamer for Enterprise (Windows)
• v3.1.8.0 Streamer for Enterprise (Windows)
• v3.1.8.0 Streamer for Enterprise (Mac OS X)
• v3.1.8.0-pkg/msi Splashtop Streamer for Enterprise (Windows)

See all 7 articles

Splashtop Enterprise - App

• v3.0.1.4 Splashtop Enterprise app (Windows)
• v3.0.1.3 Splashtop Enterprise app (Windows)
• v3.0.0.1 Splashtop Enterprise App (Windows)
• v2.3.10.16 Splashtop Enterprise App (Mac OS X)
• v3.0.0.1-pkg/msi Splashtop Enterprise App (Windows)
• v2.3.10.16-pkg Splashtop Enterprise App (Mac OS X)

See all 8 articles

Installation

• How do I install the certificate in Windows?
• Does Win/Mac Streamer/client installer support silent install/uninstall?
• Can I install Splashtop Center and the Splashtop Streamer on the same Windows server?
• Can I install Splashtop Center to a virtual machine?
• Installation issues
• I can't finish the installation for Streamer; it stops mid-way and no further response.

See all 8 articles

Splashtop Center setup & configuration

• Why does RDS not work, but RDP does work through Splashtop Center?
• Splashtop Center service is overloading
• What is Splashtop Center Health Monitor?
• Does Splasthop Center have internet connectivity ?
• How does Force Streamer update work when it's enabled?
• What if user(s) unable to download from Splashtop Center web portal?

See all 21 articles

Splashtop Center Shared Access

• Does each RDP/RDS session count as a computer seat ?
• Does Splashtop support RDS remote connections with NLA ?
• How do I configure shared resources in Group?
• What should I do if Splashtop Center unable to find RDP/RDS host machine?
• How many remote sessions are allowed by the RDP or RDS server?
• Why do I fail to set Share Access?

See all 12 articles

Screen Display

• Why does Blank Screen not work on my remote computer?
• Virtual display driver for Mac streamer
• Screen capturing options
• Screen Display Issues
• Why do I see a black or blank screen on my tablet/phone?
• How can I prevent the icons on my computer's desktop from being re-arranged?

See all 11 articles

Activation and License Keys

• What if Splashtop Center license is expired?
• How many times can Splashtop Center license be activated ?
• Why do I get an error "Hardware changed! Please restore your hardware configuration first then try again" when activating Splashtop Center?
• How do I activate the license offline?
• How do I update/renew license?

Connection

• Connection issues
• Why can't I log in to Splashtop Center with my account?
• I can't find the computers from my tablet/phone.
• I can't connect my tablet/phone to my computer.

OS and platform-dependent limitations

• ★ Windows 10 upgrade causing duplicate Streamer entries
• ★ Feature Limitations due to iOS7 (MAC Address elimination)

Port Settings

• Can I assign a different port for Splashtop Center service to use, if the listen port is occupied ?
• Can I use port 443 if there is another program that is using it (like Apache)?
• Splashtop Center Installation - Port error message
• Is it still secure if I don't use the default port 443?
• What if Splashtop Center is not getting through Windows Firewall ?
• Can I use port 80?

Sound

• Sound Issues
• Why isn't there any sound being streamed to my tablet/phone?
• How do I make sound work when connecting to a Windows XP system?
• How do I make sound work when connecting to a Vista or Win7 system?
• Why is there no sound on my Mac? Or why do I hear noise coming from my Mac's microphone?
• Audio lag issue -- possible causes

Documentation

• System Requirements
• Quick Start Guide & Admin Guide
• Security Whitepaper
• Datasheet
• Tutorial videos for Splashtop Center configurations

Logs and Tracking

• Is there any limitation on the size of the Log file?
• How many log dates can be recorded and tracked back?
• Can I do any scheduling for log exporting?
• Can I export log data for a particular period of time?

Gestures & Keyboard

• Gestures or Keyboard Issues
• Introduction to iOS gestures (iPad, iPhone)
• Using the Controls Menu Bar for iOS clients
• Introduction to Android tablet gestures
• Using the Controls Menu Bar for Android clients
• Does Splashtop support Bluetooth keyboards?

Admin and User Accounts

• What are AD Group and Organization Unit (OU) ?
• Why Splashtop Center cannot access Active Directory server ?
• What is the difference between Standard or Admin privilege in Splashtop Center ?
• Why isn’t the Active Directory Auto-Sync feature working?
• Why do I need an Admin user?
• How do I disable a user?

See all 9 articles

SSL Certificates

• OpenSSL Heartbleed bug and Splashtop services
• How do I generate a self-signed SSL certificate for Splashtop Center?
• How do I install the SSL certificate onto my Android Tablet?
• How do I install the SSL certificate onto my iPad?

Service/Maintenance

• How to update or replace the bundled/hosted software in Splashtop Center ?
• What should I do if Database is corrupted?
• What if backup scheduler fails to work ?
• What does Splashtop Center Database contain?
• Can I see network traffic on Splashtop Center?

Others

• Can Client and Streamer connect when they are in different independent subnets and the External Access is unchecked?
• How do I log my streamer and client into the Splashtop Center?
• Can I choose which computer to connect to, within a group?

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