With Bulk Import, you can easily import a large number of local users or AD individual users into your Gateway instead of adding them one by one.
Import local user
When the users have been imported, the system will assign a one-time password which is valid for 7 days to each successfully imported local user account. These users will not be able to log in to the Gateway and Splashtop On-Prem app until the passwords for these users have been reset.
- Download CSV file template: Import users using the CSV file template.
- Select CSV file: Upload the CSV file with the user account list.
- Enable email notification: if you are configured SMTP server, enable this checkbox, user can receive the account and one-time password by email.
- Status: If an account is enabled, he/she can establish a remote session, if the account is disabled, he/she can still access the web portal, but the remote session is disabled.
- Group: Users can be grouped into different groups, grouping is efficient in users management/access permissions.
- SOS Technician: Enable SOS On-Demand support capability.
- Import: Import the local users in the CSV file to the target group.
Import AD users
Once an AD server has been successfully authenticated, it would appear in AD server list in System- Active Directory tab. Now navigate to Management tab – Users, click on Import button on the top, then select AD Users. All successfully authenticated AD users can log in On-Prem client application with their AD credentials and start to use Splashtop remote service.
- AD Server: Select the AD server which contains the target AD user.
- Download CSV file template: Import AD users using the CSV file template.
- Select CSV file: Upload the CSV file with the AD user list.
- Enable email notification: if you are configured SMTP server, enable this, user can receive the account and one-time password by email.
- Status: If an account is enabled, he/she can establish remote session, if the account is disabled, he/she can still access the web portal, but remote session is disabled.
- Group: Users can be grouped into different groups, grouping is efficient in users management / access permissions.
- SOS Technician: Enable SOS-On Demand support capability.
- Import: Import the AD users in CSV file to the target group.
Imported report
After the user import is completed, Admin or Owner can view the import results and download the imported report.
Important Notes
- It is only CSV file format supported.
- The data in the file has to follow the standard layout. You can download the example.csv below to check the layout/format.
- You cannot start importing another CSV file until the current import has been completed.
- All successfully imported users will be given the member role.