How to set up Request Permission to Connect for RDP Terminal Sessions

1. Introduction

We’ve introduced a new feature that requires users to request permission before switching to a specific RDP session on a server. This added layer of security ensures that end users are aware of and approve any remote access requests, enhancing privacy and control.

2. Requirements

• Splashtop Gateway v3.36.0 or higher
• Splashtop Windows Streamer v3.7.4.x or higher

3. What the feature does

This feature will prompt users to request permission before switching to an active RDP session on the server. Here’s how it works:

• Permission Request: When a user tries to switch to another session, the end user in that session will receive a permission request pop-up asking for approval.
• Session Switch Behavior:
  • If the end user approves, the session switch happens immediately.
  • If the end user denies, the switch is canceled, and the user remains in their original session.
• Request Permission to Connect Options:
  • Reject connection after request expires (At login screen, reject automatically)
    • If no response is received within 30 seconds, the connection is rejected automatically. If the computer is on the login screen, the request is bypassed and rejected instantly.
  • Reject connection after request expires (At login screen, allow automatically)
    • If no response is received within 30 seconds, the connection is rejected. If on the login screen, the system automatically allows the connection.
  • Allow connection after request expires
    • If no response is received within 30 seconds, the connection is automatically accepted.

4. How to enable this feature

To enable the permission request feature, follow these steps:

[Step 1]: Log in to the Admin Console

[Step 2]: Go to Team Settings or User Granular Control

• Team Settings: 

  Unattended access > Request permission to connect > For RDP terminal sessions:

  Enable the checkbox of Admin/Member, and select one of the three Request permission to connect options and apply them based on the user role (Admin/Group Admin, or Member) in the pop up dialog:

  

   

• Granular contorl:
  • User level:  Users > Specific user > RDP terminal request icon
  • Group level:  Users > Specific group > Gear button >Grannular control