You can now transfer files to and from remote machines that you access via SSH through the Splashtop Connector. Upload documents, download logs, create folders, rename files — all without leaving Splashtop.
What You Need
- Splashtop On-Prem client app, version 3.8.0.7 or later
- Splashtop Connector version 1.2.8.0 or later
Note: This feature works with SSH connections only. RDP and VNC connections are not supported for file transfer at this time.
How to Transfer Files
Option 1: From the Computer List
This is the quickest way to start a file transfer without opening a terminal session first.
- Find the SSH machine in your computer list.
- Click the file transfer icon next to it.
- Enter the SSH login credentials when prompted.
- The file transfer window opens, and you can start uploading or downloading files right away.
Tip: You can click the file transfer icon again to open a second file transfer session to the same machine.
Option 2: From an Active SSH Session
If you’re already connected to a remote machine via SSH terminal, you don’t need to re-enter your credentials:
- Click the file transfer icon in the toolbar at the top of the SSH session window.
- The file transfer window opens automatically using your current connection — no extra login needed.
What You Can Do in the File Transfer Window
The file transfer window gives you a familiar file-browser experience on the remote machine:
- Browse folders using Home, Back, Forward, and Up buttons
- Upload files from your local computer to the remote machine
- Download files from the remote machine to your local computer
- Create new folders on the remote machine
- Rename or delete files and folders (right-click for more options)
- Show or hide hidden folders
- Disconnect and reconnect as needed from the top bar
If Something Goes Wrong
Here’s what to expect if you run into issues:
- No file transfer icon visible? Your team admin may need to enable File Transfer in your team settings, or the Connector may need to be updated.
- Permission denied on a file or folder? You may not have the right access on the remote machine. Contact the machine’s administrator.
- Bulk transfer errors? If you’re uploading or downloading many files and one fails due to permissions, you’ll see an option to skip the error and continue with the remaining files.
- Connection lost? Use the Reconnect button in the top bar to re-establish the session.
Where to Find Transfer Logs
Your team admin can view file transfer activity in the Logs section:
- On Splashtop Business (Cloud): Go to the management console → Logs → SFTP Sessions or File Transfer.
- On Splashtop On-Prem: Go to the web console → Logs → File Transfer.
Good to Know
- iOS and Android clients do not support SSH file transfer at this time.
- The file transfer runs separately from your terminal session, so closing the terminal does not interrupt an ongoing transfer.
- Multiple users can transfer files to the same machine at the same time.