Here is a collection of frequently asked questions and the answers, if you run into some issue when using Splashtop Connector, you can take a look.
Why do I get a black screen when connecting to a Windows Server 2012 through RDP?
A: If you are connecting to Windows Server 2012, and get a black screen, it's very possible that Windows Server Essential Experience has not been enabled on the server. Please refer to the following steps to enable it.
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Log on to your server as a local administrator.
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Open Server Manager, and then click Add Roles and Features.
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In Select server roles, select the Windows Server Essentials Experience role. In the dialog box, click Add Features, and then click Next.
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In Features, click Next.
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Review the Windows Server Essentials Experience role description, and then click Next.
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In the pages that follow, click Next, and then on the confirmation page, click Install.
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After the installation is complete, Windows Server Essentials Experience should be listed as a server role in Server Manager.
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In the flag notification area in Server Manager, click the flag, and then click Configure Windows Server Essentials.
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(Optional) Change the server name if needed.
Important
You cannot change the server name after you have configured Windows Server Essentials.
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Follow the wizard to configure Windows Server Essentials as described in the Deploying Windows Server Essentials section.
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Follow the wizard to configure Windows Server Essentials as described in the Deploying Windows Server Essentials section.
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