Splashtop Connector supports copy and paste files between Windows On-Prem app and RDP computer but NOT between Mac On-Prem app and RDP computer.
With Mac On-Prem app V.3.5.2.4 (Windows On-Prem app V.3.5.2.5) AND Splashtop Connector V.1.1.2.3 or newer, you can transfer files and folders, in either direction, between On-Prem app and RDP computer. However, there's one more step compared to how you transfer files between Windows, Mac, and Android.
When a session is established from Mac/Windows to RDP computer, Splashtop Connector will enable the in-session file transfer feature and generate a temp folder on the computer that Splashtop Connector is running on. This folder is called "Splashtop File Transfer Folder" and will be mapped to the remote RDP computer as a drive called "File Transfer Folder on Splashtop Connector".
After the session is disconnected, the temp folder will be cleaned up in 5 minutes by default.
Steps to transfer files from On-Prem app to remote RDP computer
1. Launch the file manager from the toolbar.
2. Transfer the file from Mac/Windows On-Prem app to "Splashtop File Transfer Folder".
3. On the remote computer, open the File Explorer. Copy the file from "File Transfer Folder on Splashtop Connector" to your own folder on remote RDP computer.
Steps to transfer files from remote RDP computer to On-Prem app
1.Launch the file manager from the toolbar.
2.Copy the file from remote RDP computer to"File Transfer Folder on Splashtop Connector".
3. Open/Refresh the File manager and transfer the file from "Splashtop File Transfer Folder" to a local folder on the Mac/Windows On-Prem app.
Configure the duration the temp folder will be kept for after disconnection
In the General tab of the Profile, you can decide if you want to keep files in the Splashtop File Transfer Folder after disconnection and the duration they will be kept for. If the option is disabled, this temp folder will be deleted immediately upon disconnection.
Logging
Admins can see a record of all file transfer activities by logging into the web console and going to Logs > File Transfer.
Disabling file transfer
File transfer can be disabled via the web console if you do not want anyone on your team to be able to transfer files. Just log into your Gateway as the team owner then navigate to Management > Settings.
Note: Drag & drop, Copy & Paste files are not supported between Mac On-Prem app and RDP computer.
Support
If you run into issues, please file a support ticket.