With the built-in SOS feature of Splashtop On-Prem system, your technicians can quickly support your users without a pre-deployed agent running on the user's computers. This is the attended support scenario.
Requirements
- Splashtop Gateway 3.2.4 or higher
- The license has privilege on attended support
Usage flow
The support process is as intuitive and simple as:
- Technician sends a support instruction to user who needs help
- User downloads a small executable on the target computer per the instruction, no installation needed, run and get a 9-digit session code, tell the technician the session code
- Technician can connect to the user's computer for remote support
Rich Features
There are sufficient features included in SOS to help technicians to provide supports to users:
- No installation needed at user side
- High performance streaming quality
- Run as normal user and privilege elevation
- File transfer (drag&drop)
- Multi monitor support
- Chat
- Two technicians remote into one computer
- Remote reboot
- Session recording
- and more
Learn more
- Manage SOS users and sessions (for admin)
- Usage of Splashtop On-Prem app (for technician)
- Usage of Splashtop SOS app (for user)
- Learn more about popular features