Splashtop On-Prem provides two types of remote support based on usage scenario: unattended support and attended support.
- Unattended support: In this support scenario, technicians are allowed to remote support the managed computers without remote user's interactions.
- Attended support: In this support scenario, your technicians can quickly support your users without a pre-deployed agent running on the user's computers. This is as known as On-Demand Support, or SOS.
Here is the table to explain the differences between unattended support and attended support.
|Agent on remote computer
|Splashtop Streamer needs to be deployed on the remote computer
|Run Splashtop SOS to start an on-demand support, no installation needed
|Streamer runs as system service, so, it has admin privilege
|Admin privilege can be elevated pre-session or during the session
|Technician clicks the pre-assigned computer to remote to
|Technician inputs the session code to connect to
|Session life time
|Any time as long as the computer is running and Streamer has been connected to Gateway
|During the SOS running, close SOS app will end the support session
Off-session file transfer
Safe mode reboot
|Windows, Mac, Android, Linux
|Windows, Mac, Android , iOS , Linux (coming soon)