Splashtop On-Prem provides two types of remote support based on usage scenario: unattended support and attended support.
- Unattended support: In this support scenario, technicians are allowed to remote support the managed computers without remote user's interactions.
- Attended support: In this support scenario, your technicians can quickly support your users without a pre-deployed agent running on the user's computers. This is as known as On-Demand Support, or SOS.
Here is the table to explain the differences between unattended support and attended support.
| Features | Unattended Support | Attended Support |
| Agent on remote computer | Splashtop Streamer needs to be deployed on the remote computer | Run Splashtop SOS to start an on-demand support, no installation needed |
| Admin privilege | Streamer runs as system service, so, it has admin privilege | Admin privilege can be elevated pre-session or during the session |
| Connection | Technician clicks the pre-assigned computer to remote to | Technician inputs the session code to connect to |
| Session life time | Any time as long as the computer is running and Streamer has been connected to Gateway | During the SOS running, close SOS app will end the support session |
| Pre-session features |
Off-session file transfer |
Normal reboot Safe mode reboot |
| Platform | Windows, Mac, Android, Linux | Windows, Mac, Android , iOS , Linux (coming soon) |
| Technician app | Splashtop On-Prem | |