Web app is a feature that allows you to establish Splashtop remote connections from your browser to your remote computers. No installation is needed on your local computer!
Getting started
The Web app setting can only be configured by the team owner. To enable it, log in to Gateway web console and navigate to Settings -> Team settings. Toggle the option of the Web app based on your needs for attended or unattended connections.
Unattended access:
Attended access:
Supported browsers:
| Windows | macOS | ChromeOS | Linux | |
| Chrome | ✓ | ✓ | ✓ | ✓ |
| Firefox | ✓ | ✓ | ✓ | ✓ |
| Edge | ✓ | ✓ | ⨉ | ✓ |
| Safari | NA | ✓ | NA | NA |
Supported streams:
| SRS | SOS | |
| Windows | ✓ | ✓ |
| macOS | ✓ | ✓ |
| iOS | NA | ✓ |
| Android | ✓ | ✓ |
| Linux | ✓ | NA |
How to use the Web app?
1. Log in to Gateway using your account.
2. Navigate to the "My Computers" page to view your computer list.
3. Select the computer you want to connect to and click the "Start Remote Session" button.
4. Input session code to establish the SOS session on the SOS page, or click the "Start Remote Session" button to establish the support session on the Service Desk page.
5. A popup will appear allowing you to choose your preferred connection method. To use the Web app, please click the "From the Web app in this browser" hyperlink:
6. Connection established!
In-session features
The Web app provides a limited set of features. Here are the available toolbar settings:
Disconnect
Next Monitor
View Options
Including Zoom options, Frame rate setting, and Show remote cursor. You can also use CTRL + Scroll to zoom in and out.
Full Screen
Task Manager
(Control-Alt-Delete)
Hide Toolbar
Show the hidden toolbar
Security
The Web app follows the security settings on Streamers such as OS credentials, security code, and request permissions.
The Web app follows the Access Control configurations from the Web Console and On-Prem app.
Limitations:
- Watermark protection is not supported. You need to disable watermark protection when using the Web app.
- The Web app is not supported by Streamers or SOS running on Windows 7/XP/Vista and macOS 10.10 or lower.
- While in a Web app session, you can only establish multiple sessions from the same web browser. Each additional remote session initiated from the same web browser will appear in its own tab. (Attempting to start another session from a separate incognito web browser, another web browser, or the On-Prem app with the same account will result in a connection error.)
- If an active session already exists from the On-Prem app, and another user attempts to connect to the same streamer(Windows or Android streamer) using the Web app, a connection error will occur.