Issue Overview
When using Microsoft New Teams application to share your screen during a call, the toolbar—which provides essential controls such as stopping sharing, muting/unmuting, and annotating—may not appear. This issue limits users' ability to manage their screen-sharing sessions effectively.
It is important to note that this issue has not been observed in the classic (old) version of Teams. The behavior appears to be specific to the New Teams app.
Cause of the Issue
This limitation is caused by how the Windows operating system handles certain UI components during screen-sharing sessions. Specifically, some visual elements are designed to be excluded from being captured or displayed in screen-sharing environments to enhance privacy and security.
The toolbar in the New Teams app is affected by this system-level functionality, causing it to remain hidden during screen-sharing sessions. This design is not unique to any specific remote access tool and impacts all platforms interacting with Microsoft Teams in this manner.
Impact Across Platforms
This issue is not specific to a single environment, product, or platform. It affects all software solutions that rely on the same system behavior when interacting with Microsoft Teams. It has been observed consistently across different production lines, including various remote access and screen-sharing tools.
Why This Matters
The behavior is controlled at the operating system level, and software developers currently have no ability to override this limitation. While it is designed to provide security and privacy, it can unintentionally disrupt workflows by limiting access to critical on-screen controls.
Next Steps
We understand that this limitation may cause frustration and lead to challenging conversations with end-users. Please know that this issue is being monitored, and discussions with relevant stakeholders are ongoing to explore any potential solutions. However, at this time, no immediate fixes or workarounds are available.
We are committed to providing updates as new information becomes available and appreciate your understanding as we navigate this limitation together.