Troubleshooting
Diagnosis of functional issues while using the apps
Connection
- Connection failure because of Windows TLS behavior change
- How can I get the best performance from using the Splashtop app?
- How to check the network connection between two computers?
- Why I'm asked Windows user name and password when I connect to?
- Unable to reach server (streamer) because of TLS 1.0 and TLS 1.1 support disabled
- How do I set up Proxy settings in Splashtop Win/Mac Streamer & Win client?
Installation
- Streamer UUID Duplication
- Does Splashtop support Apple Silicon M1 Mac?
- Upgrade Install/Rollback your Splashtop Gateway
- How to uninstall Splashtop from my computer?
- Deploy Streamer using Microsoft Intune with MSI file
- Command-line parameters to silently install your deployable Splashtop Streamer
Remote Print
Blank Screen
Access Android Devices
- Push and configure Splashtop SOS with AirWatch Workspace ONE UEM
- Zero touch deployment of Streamer on Android devices for unattended access
- Enabling remote control of Android devices
- Quick glance on accessing Android devices
- How to access unattended Android devices?
- How to deploy Streamer for unattended remote access?
Screen Display
- Mirror driver limitations
- Should I try the mirror driver?
- Display Issues or Black screen when I establish a remote session to a headless Windows PC?
- Why do I get a black/blank window after I open a web browser during a remote session?
- Experiencing slow screen refresh on Windows?
- Video Rendering Options (Windows - Splashtop On-Prem App)
Audio
Gestures & Keyboard
- Gestures or Keyboard Issues
- Introduction to iOS gestures (iPad, iPhone)
- Using the Controls Menu Bar for iOS clients
- Introduction to Android gestures
- Using the Controls Menu Bar for Android clients
- Does Splashtop support Bluetooth keyboards?