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Welcome to Splashtop On-Prem Support!

  1. Splashtop On-Prem - Support
  2. Troubleshooting

Troubleshooting

Diagnosis of functional issues while using the apps

Connection
  • WebSocket Connections: Enhancing Splashtop Gateway Behind Modern Security Layers
  • Connection failure because of Windows TLS behavior change
  • How can I get the best performance from using the Splashtop app?
  • How to check the network connection between two computers?
  • Why I'm asked Windows user name and password when I connect to?
  • Unable to reach server (streamer) because of TLS 1.0 and TLS 1.1 support disabled
See all 9 articles
Installation
  • Streamer UUID Duplication
  • Does Splashtop support Apple Silicon M1 Mac?
  • How to uninstall Splashtop from my computer?
  • Deploy Streamer using Microsoft Intune with MSI file
  • Command-line parameters to silently install your Splashtop Streamer and Client app
  • I can't finish the installation for Streamer; it stops mid-way and no further response.
Remote Print
  • Setup Remote Print
  • Remote Print - Windows cannot find 'xpsrchvw.exe'.
  • Splashtop Remote Printer does not show in the printer list.
  • Quickbooks remote print missing margins or edges?
  • Want to make Splashtop Remote Printer as the default?
Blank Screen
  • Why does Blank Screen not work on my remote computer? (Windows)
Access Android Devices
  • Push and configure Splashtop SOS with AirWatch Workspace ONE UEM
  • Zero touch deployment of Streamer on Android devices for unattended access
  • Enabling remote control of Android devices
  • Quick glance on accessing Android devices
  • How to access unattended Android devices?
  • How to deploy Streamer for unattended remote access?
See all 11 articles
Screen Display
  • Known Limitation: Missing Toolbar During Microsoft Teams Screen Sharing
  • Turbo FPS option (Up to 240 FPS)
  • Mirror driver limitations
  • Should I try the mirror driver?
  • Display Issues or Black screen when I establish a remote session to a headless Windows PC?
  • Why do I get a black/blank window after I open a web browser during a remote session?
See all 15 articles
Audio
  • Why is there no sound streamed to my device from a macOS 10.13 or later device?
Gestures & Keyboard
  • Keyboard Shortcuts
  • Splashtop On-Prem Client App - Supported Shortcuts/Hotkeys
  • How to re-calibrate your keyboard via keyboard mapping
  • Gestures or Keyboard Issues
  • Introduction to iOS gestures (iPad, iPhone)
  • Using the Controls Menu Bar for iOS clients
See all 10 articles
Miscellaneous
  • How to Preserve Leading Zeros When Opening CSV Files in Excel
  • How to fix "The feature is currently unavailable." error message
  • Add a custom logo to the Blank Screen on Streamer
  • Limitations of the "Lock keyboard and mouse" feature
  • How can I wake up my computers with the Streamer installed on them?
Diagnostics
  • Log files
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