Starting with Splashtop On-Prem Mac Streamer v18.104.22.168, we've introduced a new and an alternative capturing options directly on Streamer interface. The new capturing option (Default option) helps to address issues such as higher CPU loading consumption or blank app windows. Note, if you switch the capturing option during a remote session, you must disconnect and reconnect for the change to take place.
The new default capturing option fixes some issues such as:
- In a headless system (no monitor is plugged) scenario, there might be showing no contents or just blank in remote window.
- When using some apps during the remote session, the app windows (or the entire remote window) will flicker.
- Exponential CPU loading.
The alternative capturing option works as a backup option (not guaranteed to help) if you experience display issues such as only showing blank/blank screen in the remote window or some app windows when using default capturing option. For most cases we still suggest that you should use the default capturing option.