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Why do I get touch inaccuracy when remote controlling Samsung device?

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On some particular Samsung devices, you may encounter a touch inaccuracy issue, which means the touch point is not exact to the position of your finger or cursor. For example, when you touch/click, the exact effective position on the device is offset by about one inch. In this case, you can configure the Splashtop Add-on: Samsung (knox). 

Please open the Splashtop Add-on: Samsung app, tap the three dots at the top right corner, tap Remote control injection mode, and change it to other options and try. 

samsung_remote_control_injection__1_.jpg

 

App Configuration

Addon supports app configuration to change the value through MDM

Field Type Meaning
Remote control injection mode Select
  • Auto detect: Let addon automatically detect the injection coordination
  • Screen orientation: maps to the screen orientation
  • Capture orientation: maps to the capture orientation
  • Knox default orientation: maps to knox's default orientation

 

References: 

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