Why do I get touch inaccuracy when remote controlling Samsung device?

On some particular Samsung devices, you may encounter a touch inaccuracy issue, which means the touch point is not exact to the position of your finger or cursor. For example, when you touch/click, the exact effective position on the device is offset by about one inch. In this case, you can configure the Splashtop Add-on: Samsung (knox)

Please open the Splashtop Add-on: Samsung app, tap the three dots at the top right corner, tap Remote control injection mode, and change it to other options and try. 



App Configuration

Addon supports app configuration to change the value through MDM

Field Type Meaning
Remote control injection mode Select
  • Auto detect: Let addon automatically detect the injection coordination
  • Screen orientation: maps to the screen orientation
  • Capture orientation: maps to the capture orientation
  • Knox default orientation: maps to knox's default orientation



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