Remote control of Samsung device

Splashtop Streamer for On-Prem and Splashtop SOS On-Prem support remote control Samsung devices. There are 2 ways to remote control a Samsung device. Please read below for the 2 options to enable remote control on Samsung devices. 

Option 1: Install the Splashtop add-on app from the Google Play Store

1. Make sure you've updated Splashtop SOS On-Prem and Splashtop Streamer for On-Prem to the latest version on the Play Store

• Splashtop SOS On-Prem: v1.5.6.0 or up
• Splashtop Streamer for On-Prem: v1.5.6.0 or up

2. Make sure your Samsung device is with Knox supported

https://www.samsungknox.com/en/knox-platform/supported-devices

3. Install Splashtop Add-on: Samsung from Play Store

3.1 If your device is with Knox 2.7.1 or up

https://play.google.com/store/apps/details?id=com.splashtop.streamer.addon.knox

3.2 If your device is with Knox 2.7 or lower

https://play.google.com/store/apps/details?id=com.splashtop.streamer.addon.knox.legacy

4. From Splashtop SOS On-Prem or Splashtop Streamer for On-Prem main screen, tap "CONFIGURE" to configure the add-on, or directly tap Splashtop Add-on: Samsung app to configure

5.Tap GRANT to enable the add-on

1) Knox permission is mandatory required for remote control to work correctly, depending on whether the device already is provisioned and activated with MDM, it may show Knox KLMS agreement for user to accept

Notice:

Internet access is needed to enable Knox license. 

2) Device Admin permission is not mandatory required, but it's highly recommended to be granted to support the following features which is necessary for Splashtop to work properly

• Retrieve system information
• Remote reboot
• Remote app management

Once you done the permission grant, it looks like the following:

Now it's ready to remote control the Samsung device. 

 

Zero touch enabling of Knox addon

If you need to enable remoting controlling Samsung device through MDM system, there is an App Configuration of the addon for this purpose. 

Notice:

Splashtop Add-on: Samsung (Knox) 3.5.9 or up is required

Field	Type	Meaning
Activate Knox automatically	Bool	True: when Splashtop Streamer binds to the addon, it will try to activate Knox permission automatically, it makes it possible to enable remote control with zero touch on the device.

 

Other settings

There are some other settings which may impact remote control behavior, here are helpful articles.

• Screen capture
• Remote control injection mode

Option 2: Enable remote control by turning on the accessibility service

Prerequisites:

• Splashtop Streamer or Splashtop SOS version 3.4.1 and above
• Android OS 8.0 and up

Steps:

1. Download Splashtop streamer or Splashtop SOS from the Google Play Store

2. On your Samsung device, go to Settings -> Accessibility -> Installed/downloaded services -> find Splashtop streamer or Splashtop SOS -> ON 

That's it! Now when you remote into the device, you will just need to click Allow to have full control. Refer to what that looks like below:

NOTE: For some Android 10 devices, you may need to re-grant accessibility, or agree to pop-up "Exposing sensitive info during casting recording" again, after streamer restarts. 

Once you've done the above steps and followed either option, you'll be able to connect to the Samsung device with remote control.