Splashtop Streamer for On-Prem support remote control Samsung devices. Here are the instructions to enable remote control on Samsung devices.
1. Make sure you've updated Splashtop Streamer for On-Prem to latest version on Play Store
- Splashtop Streamer for On-Prem: v1.5.6 or up
2. Make sure your Samsung device is with Knox supported
https://www.samsungknox.com/en/knox-platform/supported-devices
3. Install Splashtop Add-on: Samsung from Play Store
3.1 If your device is with Knox 2.7.1 or up
https://play.google.com/store/apps/details?id=com.splashtop.streamer.addon.knox
3.2 If your device is with Knox 2.7 or lower
https://play.google.com/store/apps/details?id=com.splashtop.streamer.addon.knox.legacy
4. From Splashtop SOS or Splashtop Streamer's main screen, tap "CONFIGURE" to configure the add-on, or directly tap Splashtop Add-on: Samsung app to configure
5.Tap GRANT SYSTEM PRIVILEGE to enable the add-on
Notice:
- Device Admin required to make it work
- The device should be able to access Internet to enable Knox license
Once you've done the above steps, you'll be able to connect to the Samsung device with remote control.
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