If you're running Splashtop Streamer 3.3.2.0 or newer, you can remotely reboot a computer or restart a streamer. This can be done from either the web console or the Splashtop On-Prem app (version 3.3.2.0 or higher for Windows and Mac).
Web Console
Log in at Splashtop Gateway management console. On the computer list, click on the gear icon next to the desired computer and click on the "Reboot computer" option.
A window will open with options to restart the streamer or reboot the computer (in the case of Windows, normal or safe mode).
Splashtop On-Prem App
Starting with Splashtop On-Prem app version 3.3.2.0, you can click on the gear icon next to a computer to find the restart streamer/reboot computer options.
Disabling Reboot Capability
By default, any admin on the Splashtop team can execute these reboot options. It is possible for the owner of the Splashtop team to disable the reboot options for all computers in the account. Log in at Splashtop Gateway management console, and click on Management > Settings. To disable, simply uncheck the corresponding box.
Notes
- For Windows 10 safe mode reboot, Windows disables Wi-Fi by default. So, if the computer is using Wi-Fi, you will not have remote access into the computer if you reboot into safe mode. Someone would need to manually turn on Wi-Fi at the computer. This is standard Windows 10 safe mode behavior.
- After doing a safe mode reboot, the next reboot will be a normal reboot. The only exception is when the next reboot command happens when Windows is not logged in.