If you're running Splashtop Streamer 3.3.2.0 or newer, you can remotely reboot a computer or restart a streamer. This can be done from either the web console or the Splashtop On-Prem app (version 3.3.2.0 or higher for Windows and Mac).
Web Console
Log in at Splashtop Gateway management console. On the computer list, click on the gear icon next to the desired computer and click on the "Reboot computer" option.
A window will open with options to restart the streamer or reboot the computer (in the case of Windows, normal or safe mode).
Splashtop On-Prem App
Starting with Splashtop On-Prem app version 3.3.2.0, you can click on the gear icon next to a computer to find the restart streamer/reboot computer options.
Remote Reboot Capability
By default, any admin on the Splashtop team can execute these reboot options. The owner of the Splashtop team can disable the reboot options for all computers in the account. Log in at Splashtop Gateway management console, and click on Settings > Unattended access To disable, simply uncheck the corresponding toggle.
Allow members to reboot computers and restart Streamers
Starting from Gateway v3.32.0, a more comprehensive remote reboot control feature has been introduced. This enhancement allows greater flexibility in managing the remote reboot permissions for members. To configure these settings, log in to the Splashtop Gateway management console using the owner’s account. Navigate to Settings > User Settings, where you can individually toggle the remote reboot capability for members and specify the actions members are permitted to perform on the computers.
Notes
- For Windows 10 safe mode reboot, Windows disables Wi-Fi by default. So, if the computer is using Wi-Fi, you will not have remote access into the computer if you reboot into safe mode. Someone would need to manually turn on Wi-Fi at the computer. This is standard Windows 10 safe mode behavior.
- After doing a safe mode reboot, the next reboot will be a normal reboot. The only exception is when the next reboot command happens when Windows is not logged in.