This is a quick introduction into the chat function in Splashtop On-Prem. This feature facilitates the communication between the local support and the end user in a remote support session.

  • Off-session Chat
  • On-session Chat
  • Chat Session Logs

* The chat function is only available in Windows and Mac computers.


Off-session Chat

A chat session can be started without establishing a remote control session.

In Splashtop On-Prem client, click on the Chat button to start chatting to the corresponding end user.


And end user, if logged in, will see a pop-up chat window, where he can reply the message. At the bottom of the window, click on the button to save chat history when the session ends.



On-session Chat

An on-session chat is available during a remote control session. At the menu bar, key in the words and press Enter button to send. Similarly, you can also save the chat history.



Chat Session Logs

Splashtop On-Prem logs the chat sessions (but not chat history) automatically. The chat log can be found under Logs menu in Splashtop Gateway web portal.


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