This article details system requirements for Splashtop On-Prem.
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Requirements for Splashtop Gateway Server
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Requirements for On-Prem app Devices
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Requirements for Streamer Devices
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Requirements for Network
Please see this page on the deprecation of support for Windows XP/Vista/Server 2003/2008
Requirements for Splashtop Gateway Server
- Operating System (64-bit / Please update your OS patch to the latest)
- Windows 11
- Windows 10
- Windows Server 2022
- Windows Server 2019
- Windows Server 2016
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Software
- Run with Administrator privilege
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Minimum Hardware Spec (less than 100 concurrent sessions without centralized session reocrding)
- Processor: 8 Cores or above
- Memory: 16GB or above
- HDD or SSD: 60GB or above on installed drive (Gateway installed on a Solid-state drive is recommended)
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Minimum Hardware Spec (more than 100 concurrent sessions + centralized session recording)
- Processor: 16 cores or above
- Memory: 64GB or above
- SSD: 80GB or above on installed drive
Requirements for Browser type
For the best experience and latest features, please use the latest version of your browser to access Splashtop Gateway web console.
- Google Chrome
- Safari
- Edge
- Firefox
Requirements for On-Prem app Devices
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iPad or iPhone
- iOS 12.x or higher
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Android
- Android 4.0* or higher
- ARM 32/64, X86 processor or nVidia Tegra
- Chromebook (ChromeOS)
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Windows
- Windows XP*, Vista*, 7, 8, 10 or 11
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Mac
- macOS 10.10 or higher
*Windows XP/Vista, Windows Server 2003, and Android 4.0 are not supported if TLS 1.0 and 1.1 are disabled (TLS 1.2 only) from Gateway Security tab.
Requirements for Streamer Devices
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Operating System
- Windows 11
- Windows 10
- Windows 8/8.1
- Windows 7
- Windows Server 2022
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012
- Mac OS 10.10 or higher
- Android 5.0 or higher
- iOS 12.x or higher ( for SOS on-prem)
- Linux
- Ubuntu desktop 16.04 and 18.04
- CentOS 7 and 8
- Red Hat Enterprise Linux (RHEL) 7.3-8.1
- Fedora 29-31
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Hardware
- Processor: 1.6 GHz or faster dual-core CPU
- Memory: 2 GB or above
- Network connection
*Windows XP/Vista, Windows Server 2003, and Android 4.0 are not supported if TLS 1.0 and 1.1 are disabled (TLS 1.2 only) from Gateway Security tab.
Requirements for Network
Internet-based Remote Session
Splashtop On-Prem is an on-premise solution and can be completely self-hosted on your office LAN network. But there are times that you need access your office computer from your house or somewhere else, and connections must be established through the Internet.
To enable Internet-based remote session in Splashtop On-Prem, you can set up the system with a couple of options:
- Allocate the Splashtop Gateway Server in a DMZ network
- Assign a public IP address to the Splashtop Gateway Server
- Set port forwarding from the a public IP to the private IP assigned to Splashtop Gateway Server
- Host the Splashtop Gateway Server on Cloud
- Install VPN application in client devices
Firewall Port
By default port 443 is used by Splashtop Gateway to communicate with the Streamers and client devices, therefore it is important to make sure port 443 is not blocked by your network firewall or OS firewall, nor occupied by other applications.
To change the network port for Splashtop Gateway, please refer to the article below: