System Requirements

This article details system requirements for Splashtop On-Prem.

  • Requirements for Splashtop Gateway Server

  • Requirements for On-Prem app Devices

  • Requirements for Streamer Devices

  • Requirements for Network

 

Requirements for Splashtop Gateway Server

  •  Operating System (32/64-bit version)
    • Windows Server 2008 R2 (Standard, Enterprise, DataCenter, and Web Edition)
    • Windows Server 2012, Windows Server 2012 R2
    • Windows Server 2016 
    • Windows Server 2019
    • Windows 8
    • Windows 10
  • Software
    • Run with Administrator privilege
  • Minimum Hardware Spec (less than 100 concurrent sessions)
    • Processor: 8 Cores or above
    • Memory: 16GB or above
    • HDD: 60GB or above on installed drive
  • Minimum Hardware Spec (more than 100 concurrent sessions)
    • Processor: 16 cores or above
    • Memory: 32GB or above
    • HDD: 80GB or above on installed drive

 

Requirements for Browser type

  • Google Chrome
  • Safari
  • Edge
  • Firefox

 

Requirements for On-Prem app Devices

  • iPad or iPhone 
    • iOS 12.x or higher
  • Android
    • Android 4.0* or higher
    • ARM 32/64, X86 processor or nVidia Tegra
  • Windows
    • Windows XP*, Vista*, 7, 8, or 10
  • Mac
    • macOS 10.8* or higher

*Windows XP/Vista, Windows Server 2003, MacOS 10.7/10.8, and Android 4.0 are not supported if TLS 1.0 and 1.1 are disabled (TLS 1.2 only) from Gateway Security tab.

Requirements for Streamer Devices

  • Operating System
    • Windows 10, Windows 8/8.1, Windows 7, Windows Vista*, Windows XP*, Server 2016, 2012, 2008, 2003* (Server Core is not supported)
    • Windows Server 2008 R2 or higher
    • Mac OS 10.8* or higher
    • Android 5.0 or higher
    • iOS 12.x or higher ( for SOS on-prem)
    • Linux
      • Ubuntu desktop 16.04 and 18.04
      • CentOS 7 and 8
      • Red Hat Enterprise Linux (RHEL) 7.3-8.1
      • Fedora 29-31
  • Hardware
    • Processor: 1.6 GHz or faster dual-core CPU
    • Memory: 2 GB or above 
    • Network connection

*Windows XP/Vista, Windows Server 2003, MacOS 10.7/10.8, and Android 4.0 are not supported if TLS 1.0 and 1.1 are disabled (TLS 1.2 only) from Gateway Security tab.

Requirements for Network

Internet-based Remote Session

Splashtop On-Prem is an on-premise solution and can be completely self-hosted on your office LAN network. But there are times that you need access your office computer from your house or somewhere else, and connections must be established through the Internet.

To enable Internet-based remote session in Splashtop On-Prem, you can set up the system with a couple of options:

  • Allocate the Splashtop Gateway Server in a DMZ network
  • Assign a public IP address to the Splashtop Gateway Server
  • Set port forwarding from the a public IP to the private IP assigned to Splashtop Gateway Server
  • Host the Splashtop Gateway Server on Cloud
  • Install VPN application in client devices

Firewall Port

By default port 443 is used by Splashtop Gateway to communicate with the Streamers and client devices, therefore it is important to make sure port 443 is not blocked by your network firewall or OS firewall, nor occupied by other applications.

To change the network port for Splashtop Gateway, please refer to the article below:

 How to change network port?

 

 

 

 

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