Session Recording

The screen recording feature allows you to record screen of the remote computer during a remote session. When a remote session ends, the recording file will automatically be saved locally for troubleshooting, training or auditing purpose in future.

 

Automatic Session Recording

A Splashtop On-Prem user can enable automatic session recording in Splashtop On-Prem client app. Access the option from File, choose Options and select Advanced tab. Once this option is checked, screen recording will start along with every remote session.

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Manual Session Recording

By default, automatic session recording is disabled. But you can start a screen record session simply clicking on the Start Recording button located at the Menu bar, at any point of a remote control session.

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Recording files

Recording files are saved in ../Documents/Splashtop On-Prem folder in the Splashtop On-Prem client machine. The files are stored in .webm format. If Windows Media Player fails to open .webm file, you can drag the file onto a Chrome tab to play.

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A few points to take note regarding the session recording:

  • Recording files from multiple recording sessions will be merged into one, as long as they belong to the same remote control session.
  • Audio is not captured with the screen recording.
  • To include the cursor in the video, enable Show Remote Cursor option.

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