Starting from version 3.36.0, Splashtop Gateway introduces support for Session Transcripts, enabling administrators and auditors to review textual records of user sessions for security and compliance purposes. This includes transcripts for:
- Chat Transcript
Records all chat conversations between the technician and the remote user during a remote support session.
Remote Command Transcript
Captures all commands executed via the Remote Command feature.
- SSH Transcript
Records the terminal input/output of SSH sessions initiated through Splashtop.
How to enable chat transcripts?
Team Owner can either enable/disable the option to save in-session and off-session chat transcripts to session logs in Team Settings. (Requires On-Prem Streamer v3.7.4.5 or above).
For Unattended access, navigate to [Settings] > [Team Settings] > [Unattended access] in your Gateway.
For Attended access, navigate to [Settings] > [Team Settings] > [Attended access] in your Gateway.
How to view these transcripts?
If you have the chat saving option enabled, you can see the transcripts in your web console. Navigate to [Logs] > [Chat] to get the saved chat transcripts.
You can see the transcripts in your web console. Navigate to [Logs] > [Remote Command] to get the saved chat transcripts.
You can see the transcripts in your web console. Navigate to [Logs] > [SSH] to get the saved SSH transcripts.