Account Lockout Policy

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The Account lockout policy setting determines the number of failed login attempts that will cause a user account to be locked. A locked account can't be used until Admin or Owner reset it or until the number of minutes specified by the Account lockout duration policy setting expires.

Introduction

Account lockout threshold

The Account lockout threshold policy setting determines the number of failed login attempts that will cause a user account to be locked.

Account lockout duration

The Account lockout duration policy setting determines the number of minutes that a locked-out account remains locked out before automatically becoming unlocked. 

Manual unlocking

Admin or Owner can manually unlock the locked account in Management > Users page

How to set the account lockout policy?

Step 1

Log into Gateway's management console as Owner, go to Management > Team Settings > Security Settings.

owner can enable

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Step 2

Then, Owner can configure the Account lockout threshold and Account lockout duration in detailed settings.

Click Save button to save the settings and turn on the feature.

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How to unlock the locked account by Admin?

Step 1

Log into Gateway's management console as Admin or Owner, go to Management > Users page. Open the User Choice filter and select unlocked user.mceclip6.png

Step 2

Find the locked account, click on the gear icon and choose Unlock user. The locked user will be unlocked after the confirmation.

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