Account Lockout Policy

The Account lockout policy setting determines the number of failed login attempts that will cause a user account to be locked. A locked account can't be used until Admin or Owner reset it or until the number of minutes specified by the Account lockout duration policy setting expires.

Introduction

Account lockout threshold: The policy setting determines the number of failed login attempts that will cause a user account to be locked.

Account lockout duration: The policy setting determines the number of minutes that a locked-out account remains locked out before automatically becoming unlocked. 

Manual unlocking: Admin or Owner can manually unlock the locked account in Management > Users page

How to set the account lockout policy?

1. Log into Gateway's management console as Owner, go to Settings > Team Settings > Account policy >

Account lockout

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2. Then, Owner can configure the Account lockout threshold and Account lockout duration in detailed settings.

Click Save button to save the settings and turn on the feature.

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How to unlock the locked account by Admin?

1. Log into Gateway's management console as Admin or Owner, go to Management > Users page. Open the User Choice filter and select "Locked Users".

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2. Find the locked account, click on the gear icon and choose Unlock user. The locked user will be unlocked after the confirmation.

 

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