Announcements & Downloads
General
Splashtop Gateway
- Splashtop Gateway v3.42.0
- Splashtop Gateway v3.40.5
- Splashtop Gateway v3.38.5
- Splashtop Gateway v3.36.3
- Splashtop Gateway v3.32.2
- Splashtop Gateway v3.28.2
Splashtop On-Prem App
- How to get the right Splashtop On-Prem app?
- Splashtop On-Prem app for Windows 3.8.4.7
- Splashtop On-Prem app for Mac 3.8.4.7
- Splashtop On-Prem app for Android v3.8.4.7
- (BETA) Splashtop On-Prem app for Linux v3.8.4.7
- (BETA) Splashtop On-Prem app for Linux v3.8.0.7
Splashtop Streamer for On-Prem
- How to get the right Splashtop Streamer?
- Splashtop Streamer version 3.8.4.7 for Windows (includes SOS version 3.8.4.7)
- Splashtop Streamer version 3.8.4.7 for Mac (includes SOS version 3.8.4.7)
- Splashtop Streamer version 3.8.4.7 for Linux
- Splashtop Streamer version 3.8.4.7 for Android (includes SOS On-Prem version 3.8.4.7)
- (BETA) Splashtop SOS On-Prem version 3.8.4.7 for Linux
Splashtop Connector for On-Prem
Getting Started
Introduction
- A Quick Introduction to Splashtop On-Prem
- Splashtop Gateway v3.36.x – UI/UX Enhancements Overview
- Introducing the New Splashtop Gateway Web Console UI
- Quick introduction to unattended support
- Quick introduction to remote access
- Quick introduction to attended support (SOS)
Installation
- Best practice to upgrade Splashtop Gateway
- Splashtop On-Prem System Requirements
- Quick Setup Guide
- PostgreSQL Upgrade Guide
- How to set up a monitoring server with your Gateway
- Download installation package
Popular Features
- HTTP/S and Port Forwarding
- Redirect Camera Input
- Remote Command
- Conditional Access Control
- SOS Global Invitation Template
- Favorites List
Video Tutorials
Management Console
Overview
Users & Access Permissions
- Super Admin
- Grant/Revoke System Management
- How to set up Request Permission to Connect for RDP Terminal Sessions
- Updating Access Permissions via CSV
- How can I export the User list or Access permissions?
- How to set web access?
Single Sign-On (SSO)
- How to apply for a new SSO method? (SAML 2.0)
- Create SSO user
- Bulk import SSO users
- How to associate SSO method to existing team admin/member?
- How can I log in using an SSO account?
- SSO setup - ADFS (SAML 2.0)
All Computers
Preference Policy
All Devices
Deployment
Grouping
Scheduled Access
Endpoints Management
Settings
- Session Transcript
- Getting notified when a computer goes online or offline
- Disable saving OS credentials and security code
- Remove offline computers policy
- Syslog Integration
- Account Lockout Policy
Troubleshooting
Connection
- Firewall and Network Requirements for Splashtop On-Prem
- WebSocket Connections: Enhancing Splashtop Gateway Behind Modern Security Layers
- Connection failure because of Windows TLS behavior change
- How can I get the best performance from using the Splashtop app?
- How to check the network connection between two computers?
- Why I'm asked Windows user name and password when I connect to?
Installation
- Streamer UUID Duplication
- Does Splashtop support Apple Silicon M1 Mac?
- How to uninstall Splashtop from my computer?
- Deploy Streamer using Microsoft Intune with MSI file
- Command-line parameters to silently install your Splashtop Streamer and Client app
- I can't finish the installation for Streamer; it stops mid-way and no further response.
Remote Print
Blank Screen
Access Android Devices
- Push and Configure Splashtop Streamer and Addon with Microsoft Intune
- Enable remote control for Android 15 Samsung devices via OEMconfig
- Push and configure Splashtop SOS with AirWatch Workspace ONE UEM
- Zero touch deployment of Streamer on Android devices for unattended access
- Enabling remote control of Android devices
- Quick glance on accessing Android devices
Screen Display
- Known Limitation: Missing Toolbar During Microsoft Teams Screen Sharing
- Turbo FPS option (Up to 240 FPS)
- Mirror driver limitations
- Should I try the mirror driver?
- Display Issues or Black screen when I establish a remote session to a headless Windows PC?
- Why do I get a black/blank window after I open a web browser during a remote session?
Audio
Gestures & Keyboard
- Uppercase Input Issue with External Keyboard on iPadOS/iOS device
- Keyboard Shortcuts
- Splashtop On-Prem Client App - Supported Shortcuts/Hotkeys
- How to re-calibrate your keyboard via keyboard mapping
- Gestures or Keyboard Issues
- Introduction to iOS gestures (iPad, iPhone)